FAQ
Welcome to Aimirlly’s FAQ section! We’ve compiled answers to some of the most commonly asked questions to help make your shopping experience smoother. If you don’t find the answer you’re looking for, feel free to contact our customer support team at service@aimirlly.com.
1. What types of shoes does Aimirlly offer?
At Aimirlly, we specialize in trendy and high-quality women's footwear, including sandals, pumps, slippers, boots, and more. Our collections are designed to stay in line with the latest fashion trends while providing comfort and elegance.
2. Do you offer customization options?
Yes! We are proud to offer customization services. You can request changes in color, material, or size when purchasing from our store. Just add a note with your customization preferences, and we will work to create the perfect pair for you. If you have specific design requests, feel free to contact us at custom@aimirlly.com.
3. How do I know my shoe size?
We recommend referring to our Size Guide before making a purchase to ensure the perfect fit. Each product page includes a link to our size chart, which provides measurements for different regions (US, EU, UK, etc.). If you're still unsure, you can contact our customer service team for further assistance.
4. What materials are used in your shoes?
Aimirlly uses high-quality materials, including PU leather, suede, and other synthetic fabrics to create fashionable and durable shoes. We select materials that provide comfort and style, ensuring that each pair is crafted to meet your expectations. If you have specific questions about the materials used in a product, you can refer to the product details on the listing page or reach out to us for more information.
5. Where do you ship?
We ship to over 130 countries around the world. Shipping options and rates will be calculated at checkout based on your location. Please visit our Shipping Information page for detailed shipping rates, estimated delivery times, and international shipping policies.
6. How long will it take to receive my order?
Processing time for standard orders typically takes 10-15 business days. For customized shoes, processing may take an additional 3-5 business days. Once shipped, delivery times will vary depending on your location. You can track your order using the tracking number provided in your confirmation email. Please refer to our Shipping Information page for more details.
7. Can I return or exchange my order?
Yes, we offer a 30-day return policy on most of our products. To be eligible for a return or exchange, your item must be in its original, unworn condition with all tags and packaging. Custom-made shoes, however, are non-refundable unless there is a manufacturing defect. Please visit our Returns & Exchanges page for detailed instructions.
8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your location. For more information, check our Payment Information page at checkout.
9. Do you offer gift cards?
Yes, Aimirlly offers gift cards that are perfect for any occasion. You can purchase them directly on our website. Gift cards can be used toward any purchase on our store and are valid for up to 12 months from the date of issue.
10. What is the warranty on Aimirlly shoes?
We offer a 6-month limited warranty on all Aimirlly shoes. This warranty covers defects in materials and workmanship under normal use. For more details, please refer to our Warranty Information page.
11. How do I care for my Aimirlly shoes?
We recommend cleaning your shoes regularly with a soft, damp cloth and storing them in a cool, dry place. For suede or leather materials, use appropriate protective sprays to maintain the quality. For more tips on how to care for your shoes, check out our Product Care page.
12. How do I contact customer service?
You can reach our customer service team via email at service@aimirlly.com or by filling out the Contact Us form on our website. We aim to respond to all inquiries within 24 hours.
If you still have questions or need assistance, don’t hesitate to contact us. We’re here to help you find the perfect pair of shoes that make you feel confident and stylish!